Briefs and unlocks

When a brief matches your regions and pool types, it lands in your dashboard. You see the full picture before paying anything: pool type, size, budget range, site access, powerlines, timeline.

If it's your kind of job, you unlock it — that reveals the homeowner's contact details and site address. Unlock fees vary with the brief's budget band and are shown clearly before you confirm.

• Unlocks are non-refundable once contact details are revealed — you're paying for the introduction, not the win
• Up to four builders can unlock the same brief; you're quoting in real competition
• Contact the homeowner within five business days — faster is better, first voice on the phone usually wins
• Your plan includes a monthly unlock allowance; top-up bundles are available any time and never expire

The discipline that pays: only unlock jobs that suit your gear, your calendar and your patch. The brief gives you everything you need to make that call before spending a dollar.